DELIVERY POLICY

TOU GLOBAL MALAYSIA partners with couriers like Posstore, Citylink, Arrival for shipping of your order.  Shipping fee of your order will be displayed to you on our website.

Please allow up to 3-5 working days (not including weekend or public holiday) for your parcels to be packed and delivered as we will be ensuring that the package is safe for delivery.

RETURN OR REFUND POLICY

We are committed to providing quality products to our customers. If you need to return/exchange your product, please review the information below.

Customers may return/exchange the items within 3 days in the following cases:

1)Different from product upon ordering

2)Near expiry (within 3months)

3)Damaged products

Terms for returns and exchanges:

-Item must be in items original purchase condition – packing must be unopened, unused, unmarked and not defaced in any manner.

– After we received customer returned product, we will take time 3 – 7 working days to processing return.

-Shipping costs associated with the return of the product will not be covered by TOU GLOBAL MALAYSIA

If you have any refund and return queries please contact our friendly customer service team on jbeauty99@gmail.com. We will always do our best to accommodate your concern as efficiently as possible.